Artificial Intelligence in Automotive Digital Marketing

With Heather Nelson, Chief Ai Officer

Automotive brands are increasing the use of artificial intelligence (AI) in their digital marketing strategies. This is because AI offers a number of benefits, including helping automate certain tasks and target customers better. In this post, we’ll look at some of the ways that AI is being used in automotive digital marketing. We’ll also discuss its potential future as a part of your overall strategy.

What is AI?

AI is a broad term for machines that can learn and make decisions. It’s used in many industries, including automotive. AI is a form of machine learning, which means it uses algorithms to process data and generate results based on the information provided.

Artificial intelligence is also a subset of machine learning, meaning that any form of AI falls under this category — for example, natural language processing or image recognition are both types of AI because they use computers to complete tasks that are normally performed by humans (like communicating with other people). 

AI has been around for a while — it was first developed by scientists in the 1950s. But it wasn’t until recently that we saw a surge in interest and development of AI technologies. This is due to increased data lakes, advanced algorithms and progress in computing power and storage.

How does AI work in automotive digital marketing?

AI has only recently become mainstream, thanks to advances in computing power and data science. The most common applications include:

  • Automating repetitive tasks, like scheduling social media posts or sending emails, or more complex tasks, like automating customer service calls by connecting customers with an agent who can understand their query and provide a solution.

  • Recognizing trends based on historical data (e.g., identifying which keywords are most likely to lead to sales).

  • Predicting future events based on current data (e.g., indicating which customers are likely to cancel their subscription). 

  • Identifying customers who are likely to respond well to a particular message (e.g., using machine learning to identify the best copy for an email campaign). AI is also being used in fraud detection, supply chain management and credit risk analysis.

  • Creating predictive models that help companies make better decisions. For example, a car manufacturer could use AI to predict which items are likely to be most profitable in the future

How can we use AI to help you?

The automotive industry is no stranger to AI. From self-driving cars to autonomous trucks, the technology has already made its mark on how we drive and how we move goods around the country. But now AI is being used more and more in digital marketing as well.

Some AI marketing use cases include:

  • Automated tasks. AI can help your team work more efficiently by automating many of the tasks you may currently be doing manually, like managing customer data, posting content online and analyzing social media to identify trends. This frees up your team’s time so they can focus on other important responsibilities, like building relationships with customers or creating engaging content that drives sales conversions.

  • Improved customer experience. AI helps you create a seamless customer experience by delivering personalized content tailored specifically to each buyer’s needs and interests at any given time, day or night — whether they’re browsing online or walking into your showroom (or both). The result is better engagement with fewer errors along the way so you can build trust among prospective buyers while also driving sales conversions at scale!

  • Better insights. AI can help you gain a much deeper understanding of your customers, thereby enabling you to deliver a more personalized experience than ever before. You’ll also be able to track the impact of any marketing campaigns so that you’ll always be moving in a direction that’s likely to drive sales conversions (and profits).

Lastly, AI makes it possible for marketers at agencies or dealerships who aren’t experts in machine learning or data science to access these technologies without needing an expensive team member dedicated solely towards building these systems themselves.

The future of digital marketing is here.

You might be wondering why we’re talking about AI in automotive digital marketing. After all, it’s not just automotive that can benefit from AI; many industries are using this technology to improve their business processes and customer experiences. In fact, according to research firm International Data Corporation (IDC), “the ongoing incorporation of AI into a wide range of products will drive a compound annual growth rate of 26.5% over the 2022-2026 forecast. This is more than four times greater than the five-year CAGR of 6.3% for worldwide IT spending over the same period.”

The good news is that you don’t need to wait until 2026 or later for your dealership’s digital marketing efforts to benefit from AI. There are already several ways this technology can automate tasks within your existing processes!

The future of digital marketing is here. And it’s a lot different than what we’re used to. As more and more companies start using AI in their digital marketing strategies, we’ll see some interesting changes take place. In fact, the outline for this blog was created with an AI tool! 

Interested in learning more? Contact us about Dealerverse™, our AI-powered tech stack with a single sign-on that combines creative, content, technology and results into one decision-making tool. It’s as powerful as it is unique — watch your business transform with the power of AI today!

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